prAna Reviews

Return Policy Overview

prAna offers a 60-day return window for items purchased directly from their website or retail locations.

Key Points:

• Refunds are issued to the original form of payment if the return is made within 60 days.
• After 60 days, a merchandise credit will be given at the lowest selling price if proof of purchase is not available.
• Returns for items purchased from independent department stores must be made at the original location.
• Final sale items, second-hand purchases, and items from non-authorized dealers are not eligible for return.

Exchange Process:

1. Return the original item for a refund or merchandise credit.
2. Place a new order for the desired size or color.

A valid ID is required for returns at retail locations, and all returns must include a completed return form along with the original receipt or packing slip.

To open an account on prana.com, follow these steps:

1. Visit the prana.com website.
2. Click on the "Sign In" button usually located at the top right corner of the website.
3. Click on "Create Account".
4. Fill in the required details such as First Name, Last Name, Email, and Password.
5. Click on "Create Account" again to complete the registration.

After successful registration, a confirmation email will be sent to the provided email address. Remember to check the inbox and possibly the spam folder. Enjoy shopping at prana.com!

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Prana.com has a return and exchange policy that allows customers to return or exchange items within 60 days of purchase. This applies to items purchased from Prana.com or a Prana retail location. However, merchandise purchased at independent department stores and dealers must be returned to the location where it was purchased. Prana does not accept returns for clothing purchased through second-hand shops, non-authorized dealers, or from The Renewal Workshop. They also do not accept returns of final sale items or due to misuse or neglect.

As for the shipping policy, orders generally take 2-3 business days to process before they are shipped. The estimated delivery times do not include this processing time. Shipping times may be affected by observed holidays and inclement weather. They offer several shipping options including Standard Shipping (4-6 business days), Expedited Shipping (2-3 business days), and Express Shipping (1-2 business days). Please note that Expedited and Express shipping options are not available for PO Boxes or APOs. Your order will arrive via UPS or USPS. Free shipping is available but not for Influencers or Friends and Family orders. Prana strives for fast and efficient shipping with environmentally responsible and reusable packaging. Once an order has been placed, it cannot be changed or modified. Prana also offers international shipping.

Prana.com accepts various methods of payment. These include prAna gift cards and merchandise credit, Klarna, Apple Pay, Visa, MasterCard, American Express, and Discover. It's important to note that only reloadable gift cards are accepted. If an order is placed using any type of gift card or merchandise credit, the order must ship complete. At the time of order placement, the credit card will be authorized for the merchandise total and a pending charge will be seen. However, charges are temporary and not final. Charges will only be applied for the items that are shipped, along with applicable shipping and tax rates. Orders may be split across multiple shipments. If any part of the order is not able to be fulfilled or is out of stock, there will be no charges and any pending charges will be cancelled. Orders cannot be combined and will ship as separate orders. If the payment includes the use of a gift card or gift card and credit card, and if an item is on backorder/preorder, this will hold the order until all items are available to ship complete.

prAna accepts prAna gift cards and merchandise credit, Visa, MasterCard, American Express, and Discover. Only reloadable gift cards are accepted.

Returns can be made within 60 days of the original ship date by the original purchaser or original gift recipient. Returns are only accepted if purchased from prAna.com or prAna retail stores, and will be processed within approximately 10-15 business days of being received.

Yes, prAna ships to 137 countries and counting.

Once your package is shipped, you’ll receive an email with a tracking number. Tracking numbers may take up to 24 hours to appear on the carrier’s site while the package is delivered to their shipping facilities. Please check back roughly one business day after you have placed your order.

prAna's Borderfree return policy allows returns within 90 days from the delivery of your order. After 90 days, prAna is unable to issue a return and process a refund.

Prana.com is a popular online store that specializes in Yoga, Climbing, Hiking, & Outdoor Clothing. The website offers a wide range of products for both men and women. Some of the popular categories include PrAna Originals, Tees, Shorts, Trail, and Climbing Essentials. They also have a Bestsellers section which features their most popular items. Some of the best-selling items include the Stretch Zion™ Pant, Kanab Pant, Fernie Beach Pant, Cozy Up Tank, Stimmersee Shirt, Hybridizer Short, Lindores Shirt, Sancho Short, Fernie Short, Mojave Pant, and the Kootenai Bucket Hat. Prana.com also offers seasonal collections and sales. The company is known for its sustainable goods, including multi-purpose hiking pants, yoga pants, and eco-friendly yoga mats. Prana.com also offers free standard shipping within the U.S. on certain orders. The employees at Prana receive facilities like dental, vision, and health insurance, and deep discounts on the “family of brands.”

Prana.com has a return and exchange policy. If a customer isn't satisfied with their item(s), Prana.com offers a refund or exchange within 60 days of purchase. This policy applies to purchases made at Prana.com or a Prana retail location. However, merchandise purchased at independent department stores and dealers must be returned to the location where it was purchased. Prana.com does not accept returns for clothing purchased through second-hand shops, non-authorized dealers, or from The Renewal Workshop. Also, returns of final sale items or due to misuse or neglect are not accepted. The return will be processed within approximately 10-15 business days of being received. Customers can request a replacement return label to return the items. Returns can be made within 60 days of the original ship date and are only accepted from the original purchaser or original gift recipient. It's important to note that Prana.com stands by its goods and aims to create sustainable style that sets customers free to chase adventure and elevate the everyday.